Delivery and Returns
UK & Northern Ireland Shipping
48 Hour Tracked - Royal Mail - £3 (Subject to change)
Once your item is ready for dispatch (please see the item description for timeframes as they differ per item), this service delivers the item in two working days.
24 Hour Special Delivery Pre 1pm - Royal Mail - £10
Once your item is ready for dispatch (please see the item description for timeframes as they differ per item), this service guarantees delivery the next working day.
Express 24 hr Creation - £25
This service prioritises preparation of your order over all others. We will make your bangle within 24 hours so that it is ready for shipping the same day (if ordered before midday) or the next working day (if ordered after midday). Shipping fees are on top of this express fee amount.
EU & Worldwide Shipping
Worldwide Tracked - £10 (Royal Mail)
We ship to the EU, North America, South America, Australia, Asia & Africa using Royal Mail's International Tracked Service.
- Europe: parcel delivered within 5-7 working days.
- Rest of the world: parcel delivered within 10-12 working days.
Worldwide Courier Tracked - £45 (UPS, DHL or FEDEX)
This service is fully tracked and your parcel will be delivered in 3-5 days.
Any extra charges incurred from shipping from the UK to another country must be covered by the customer. Florence London will not be liable for any such charges.
Exchanges and Returns
For applicable items, returns will be accepted up to 14 days after your order has been received. Returns must arrive in their original condition with a traceable receipt. All returns should be sent to the following address:
Florence London Ltd. 1 The Wimbles, Harts Hill Road, Upper Bucklebury, West Berkshire, RG18 4NY.
Upon receiving your item, a refund will be made (minus the postage cost) within 1-3 days. We recommend you send your return using a Royal Mail 1st Class Signed for service. For exchanges, please write the desired item on a note and it will be dispatched to you within 1-3 days.
Please note that we are unable to refund or exchange any bespoke or personalised items. For hygiene reasons, earrings are non-refundable. Once a bracelet is finished, it cannot be edited to become larger or smaller.
How do I cancel my order?
If you would like to cancel a non-bespoke order before you’ve received it in the post, email email@example.com. Tell us your name, order number, and why you’re cancelling. If we receive the cancellation before dispatch, a full refund will be made within 1-3 days.
If a cancellation comes through once work has begun on a bespoke piece (typically after 1 hour), the cancellation will not be accepted.