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Delivery & Returns

UK & Northern Ireland Shipping

48 Hour Tracked - Royal Mail - £3 (Subject to change)
Once your item is ready for dispatch (please see the item description for timeframes as they differ per item), this service delivers the item in two working days.


24 Hour Special Delivery Pre 1pm - Royal Mail - £10
Once your item is ready for dispatch (please see the item description for timeframes as they differ per item), this service guarantees delivery the next working day. 


Express 24 hr Creation - £25

This service prioritises preparation of your order over all others. We will make your bangle within 24 hours so that it is ready for shipping the same day (if ordered before midday) or the next working day (if ordered after midday). Shipping fees are on top of this express fee amount. 

 

EU & Worldwide Shipping

Worldwide Tracked - £10 (Royal Mail)
We ship to the EU, North America, South America, Australia, Asia & Africa using Royal Mail's International Tracked Service. 
-       Europe:  parcel delivered within 5-7 working days.
-       Rest of the world: parcel delivered within 10-12 working days. 

Worldwide Courier Tracked - £45 (UPS, DHL or FEDEX)

This service is fully tracked and your parcel will be delivered in 3-5 days.

Any extra charges incurred from shipping from the UK to another country must be covered by the customer. Florence London will not be liable for any such charges. 


Exchanges and Returns

 

  • Personalised orders

    •  

    Due to the nature of our personalisation, we are unable to refund or exchange any bespoke or personalised items. 

    Once personalisation has begun on the item, it cannot be edited in size, or copy. The customer is responsible for all copy or dates inputted during the order process, and therefore we cannot be responsible for any mistakes made. 

     

  • Non-personalised orders

    •  

    For applicable items, returns will be accepted up to 14 days after your order has been received. Returns must arrive in their original condition with a traceable receipt. 

    Please include your name and order number in the package. For exchanges, please also include the desired item to be exchanged and this will be dispatched to you within 1-3 days. 

    All returns and exchanges should be sent to the following address:

    Florence London Ltd. 1 The Wimbles, Harts Hill Road, Upper Bucklebury, West Berkshire, RG18 4NY. 

    We recommend you send your return using a Royal Mail 1st Class Signed for service.  

    Upon receiving your item, a refund will be made within 3 -5 working days. All postage costs are non-refundable. 

     

  • Earrings

    •  

    For hygiene reasons, earrings are non-refundable. 

     

    Cancelled Orders 

    If you would like to cancel a non-bespoke order before you’ve received it in the post, email hello@florence-london.com. Tell us your name, order number, and why you’re cancelling. If we receive the cancellation before dispatch, a full refund will be made within 1-3 days. 

    If a cancellation comes through once work has begun on a bespoke piece (typically after 1 hour), the cancellation will not be accepted. 

    WHAT ARE YOU LOOKING FOR?

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    ALL BRACELET AND NECKLACE SIZING - SCROLL TO FIND YOUR ITEM


    SIGNATURE AND INITIAL BANGLES

    This style of bangle is a solid circular shape and cannot be adjusted. When choosing a size, you must consider sliding the bangle over the whole hand. 
    Our small bangle has a 5.9cm inner diameter/18.50cm circumference and fits over petite hands while our regular bangle has 6.4cm inner diameter/21.1cm circumference and fits over average sized hands. For large and extra-large hands, choose the Hinge Signature Bangle style. 

    The best way to choose the correct size is to compare an existing bangle that fits. Otherwise, we advise the Hinge style bangle that opens up over the wrist and closes shut (see below).

    HINGE SIGNATURE BANGLES
    Our Hinge Bangles are a circular shape, with a hinge on one side and a clasp on the other. They open up over the wrist so do not need to slide over the hand. 
    ​
    Our small/medium sized bangle has a 5.9cm inner diameter/18.50cm circumference, and fits wrists up to 17cm. The large/extra-large has a 6.4cm inner diameter/21.1cm circumference and fits wrists up to 20cm.
     

    RAINBOW BANGLE BE BANGLE AND DIAMOND BANGLES ​

    Our oval-shaped hinge bangles open up over the wrist and do not need to slide over the hand. Fits all wrists up to 19cm. 
    ​
    These bangles measure 61mm at the widest inner point (side to side) and 51mm at the narrowest inner point (top to bottom).
     

    WOMEN'S NECKLACES 



    Our Life Compass Necklace, Gold Disc Initial Necklace, Vintage Gold Initial Necklace and our Guiding Star Necklaces have a 50cm chain with a 5cm extender, designed to hang1.5 inches below the collar bone. 
    Our Signature Necklace and Signature Initial Necklaces have a standard chain that is 47cm long, with a 5cm extender, designed to hang below the collarbone. Longer 65cm chains are also available on our Signature Necklace range. 
    MEN'S NECKLACES (Tag)
    All Men's Necklaces will arrive on a 60cm chain with a 5cm extender. A shorter 47cm with a 5cm extender chain is available upon request.

    MEN'S SIGNATURE CUFF


     This cuff is malleable so that it can be shaped by the wearer to fit comfortably, with one size fitting a wide range of wrist sizes, from 15cm in circumference 22cm circumference. 

    Before being widened or narrowed by hand, this cuff measures: 6.8cm inner width | 5cm inner height | 4cm bottom gap
    ​LADIES OPEN BRACELET


    This cuff is flexible so that it can be shaped by the wearer to comfortably fit wrists ranging from 14cm to 18.5cm in circumference.

    Before being widened or narrowed by hand, this cuff measures:
    ​6.1cm inner width | 4.1cm inner height | 3.6cm bottom gap
    ​ 


    CHUNKY CUFF

    This cuff comes in two sizes and fits small to large sized wrists. They cannot be self-moulded. To ensure you choose the correct size, measure your wrist in mm and allocate your size to the below:
    For wrists measuring 14 - 15cm, select small
    For wrists from 15 - 17.5cm, select regular 

    These cuffs measure: 
     Small - 5.2cm inner width | 5.5cm height | 3cm bottom gap
    Medium - 6.5cm inner width | 5.5cm height | 4cm bottom gap

    CHILDREN'S OPEN BRACELET

    This dainty cuff is malleable to fit 2–12-year-old boys and girls. It is firm but flexible to be shaped as the child grows. Before self-moulding, this cuff measures: ​5cm inner width | 3cm inner height | 2.5cm bottom gap
    ​ 

    UK & Northern Ireland Shipping

    48 Hour Tracked - Royal Mail - £3 (Subject to change)
    Once your item is ready for dispatch (please see the item description for timeframes as they differ per item), this service delivers the item in two working days.


    24 Hour Special Delivery Pre 1pm - Royal Mail - £10
    Once your item is ready for dispatch (please see the item description for timeframes as they differ per item), this service guarantees delivery the next working day. 


    Express 24 hr Creation - £25

    This service prioritises preparation of your order over all others. We will make your bangle within 24 hours so that it is ready for shipping the same day (if ordered before midday) or the next working day (if ordered after midday). Shipping fees are on top of this express fee amount. 

     

    EU & Worldwide Shipping

    Worldwide Tracked - £10 (Royal Mail)
    We ship to the EU, North America, South America, Australia, Asia & Africa using Royal Mail's International Tracked Service. 
    -       Europe:  parcel delivered within 5-7 working days.
    -       Rest of the world: parcel delivered within 10-12 working days. 

    Worldwide Courier Tracked - £45 (UPS, DHL or FEDEX)

    This service is fully tracked and your parcel will be delivered in 3-5 days.

    Any extra charges incurred from shipping from the UK to another country must be covered by the customer. Florence London will not be liable for any such charges. 


    Exchanges and Returns

     

  • Personalised orders

    •  

    Due to the nature of our personalisation, we are unable to refund or exchange any bespoke or personalised items. 

    Once personalisation has begun on the item, it cannot be edited in size, or copy. The customer is responsible for all copy or dates inputted during the order process, and therefore we cannot be responsible for any mistakes made. 

     

  • Non-personalised orders

    •  

    For applicable items, returns will be accepted up to 14 days after your order has been received. Returns must arrive in their original condition with a traceable receipt. 

    Please include your name and order number in the package. For exchanges, please also include the desired item to be exchanged and this will be dispatched to you within 1-3 days. 

    All returns and exchanges should be sent to the following address:

    Florence London Ltd. 1 The Wimbles, Harts Hill Road, Upper Bucklebury, West Berkshire, RG18 4NY. 

    We recommend you send your return using a Royal Mail 1st Class Signed for service.  

    Upon receiving your item, a refund will be made within 3 -5 working days. All postage costs are non-refundable. 

     

  • Earrings

    •  

    For hygiene reasons, earrings are non-refundable. 

     

    Cancelled Orders 

    If you would like to cancel a non-bespoke order before you’ve received it in the post, email hello@florence-london.com. Tell us your name, order number, and why you’re cancelling. If we receive the cancellation before dispatch, a full refund will be made within 1-3 days. 

    If a cancellation comes through once work has begun on a bespoke piece (typically after 1 hour), the cancellation will not be accepted. 

    Our enamel bangles, enamel necklaces, earrings, disc and cuff bracelets are made from three core materials:

    1. Glossy, easy to clean, shatterproof enamel.
    2. Luxurious 18ct gold and 18ct rose gold that never tarnishes throughout years of daily wear. 
    3. Tarnish resistant, lead-free stainless steel for its durability and ease of care. What’s more, it will not oxidise or turn your skin green!

    Our jewellery does not contain brass or nickel.

     

    Our Initial Necklaces, Disc Necklaces and their chains are made from 925 sterling silver and 18ct gold. 

    WISH LIST AND COMPARE

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