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Shipping and Delivery

Can’t wait to get your hands on your new jewellery? Find the best delivery option for you.

GENERAL DELIVERY INFORMATION:

We're offering free UK shipping on all orders over £80. This includes an Royal Mail untracked 3-4 day service. A tracked service upgrade is available for £4.95.

For orders below £80, for the UK and Northern Ireland we have two options for delivery with Royal Mail:

1. 48 Hour Tracked, £4.95: photographic proof of delivery, no signature required, online tracking or,

2. Next Day Delivery, £9.95: photographic proof of delivery, no signature required.

Please note that the timings of both of these options are only actioned when the custom item has been finished, they are not accurate timings from the moment of ordering. Please see individual items pages for estimated production times.

For gifts needed urgently, we have an option on each item's listing called 'Urgent 24 Hour Dispatch' for £25 which means that your order will be put to the top of our list, being prioritized over all other orders and your personalized piece will be made within 24 hours. If ordered before midday, your piece will be sent the same day. For anything ordered after midday, we will send it the next working day. Shipping is not included in this £25 service charge.

Returns

Non-personalised items can be returned within 30 days of delivery. They must be returned in their original packaging and original condition. The cost of a return is not covered by Florence London.

Personalised items are not eligible for returns or exchanges.

Earrings cannot be returned or exchanged for hygiene reasons.