Delivery and Returns
UK & Northern Ireland Shipping
First Class - Currently Free (Subject to change)
Untracked via Royal Mail. We aim to process First Class orders within 1-3 working days after full payment is received. Our daily cut off time for First Class orders is 3pm GMT (UK time).
Following dispatch, First Class orders can be expected within 1-2 business working days though are not guaranteed.
Please note that if a bangle or necklace personalisation is complicated; i.e over 20 characters, and or has an engraving, we may need an extra 24 hours.
Should we not be able to fulfil your order in the above timeframe, we will contact you on the same day as the order was taken to discuss your options.
First Class UK Tracked - £5
Tracked with Royal Mail. As above, with a signature upon delivery, and proof of postage available online.
Express 24 hr Dispatch - £25
We aim to dispatch express orders the same day, if ordered before 12 midday GMT (UK time), or the next working day if the order is made after 12 midday (UK time).
Please note that if a bangle or necklace personalisation is complicated; i.e over 20 characters, and or has an engraving, we may need an extra 24 hours.
EU & Worldwide Shipping
Worldwide Tracked - £15 (Royal Mail)
We ship to the EU, North America, South America, Australia, Asia & Africa using Royal Mail's International Tracked Service.
- Europe: parcel delivered within 5-7 working days.
- Rest of the world: parcel delivered within 10-12 working days.
Worldwide Courier Tracked - £40 (UPS)
This service is fully tracked and your parcel will be delivered in 3-5 days.
Any extra charges incurred from shipping from the UK to another country must be covered by the customer. Florence London will not be liable for any such charges.
Exchanges and Returns
For applicable items, returns will be accepted up to 14 days after your order has been received. Returns must arrive in their original condition with a traceable receipt. All returns should be sent to the following address:
Florence London Ltd. Number 15, Charnock House, White City, London, W12 7QX.
Upon receiving your item, a refund will be made (minus the postage cost) within 1-3 days. We recommend you send your return using a Royal Mail 1st Class Signed for service. For exchanges, please write the desired item on a note and it will be dispatched to you within 1-3 days.
Please note that we are unable to refund or exchange any bespoke or personalised items. For hygiene reasons, earrings are non-refundable. Once a bracelet is finished, it cannot be edited to become larger or smaller.
How do I cancel my order?
If you would like to cancel a non-bespoke order before you’ve received it in the post, email hello@florence-london.com. Tell us your name, order number, and why you’re cancelling. If we receive the cancellation before dispatch, a full refund will be made within 1-3 days.
If a cancellation comes through once work has begun on a bespoke piece (typically after 1 hour), the cancellation will not be accepted.
