Every hand-crafted Florence London piece comes with our 3-Year Warranty & Lifetime Repair service. This includes lettering being damaged, enamel chips, enamel peels, earring backs coming loose and chain hoops coming loose.

Please note that gold plating is a wear and tear issue related to how you personally use your jewellery and is not covered under warranty. If your jewellery is cared for properly, you will not have an issue with gold coming away from your jewellery. 

A repair will be carried out, if it is possible. If an item is beyond repair, unfortunately we will not be able to carry out work and a replacement will be offered at a discounted price.